AI assistant for self-service and knowledge management, incorporating insights from the 'Practices Guide' by Consortium for Service Innovation, under CC BY-NC 4.0 (bit.ly/3QUvgBm). No adaptations made. Hello What is self-service? How does knowledge-centered support work? How do you measure the impact of knowledge-centered support practices? How does a knowledge-centered approach change the way I handle cases? Will a knowledge-centered approach increase my workload? What should I do if I can't find an answer in the knowledge base? What's in it for me to participate in a knowledge-centered approach? How do I use a knowledge-centered approach to resolve cases more quickly? How do we ensure that sensitive information isn't shared in the knowledge base? What role do I play in the 'double-loop' process of KCS? Can I rely on the knowledge base for all types of cases? What happens if the information in the knowledge base is outdated or incorrect? #education